ORDERING & CUSTOMIZATION

Each garment is crafted specifically for you! Before completing your order, you will be prompted to enter your basic measurements. A comprehensive size chart, along with measuring instructions, is available on every product page. If you require assistance with sizing, please contact us at hello@tangowithlove.com.

CARE INSTRUCTIONS

Our products are made from carefully selected, high-quality stretch fabrics. To maintain the elasticity and vibrant colors of your garment, we recommend treating all stretch fabrics as delicate. For best results:

• Hand wash in cold water using a mild detergent.
• Lay flat to dry.
• Avoid ironing or dry cleaning.

For dresses adorned with sequins, stones, appliqués, or hardware, spot cleaning and gentle hand washing is recommended.

FULLY CUSTOMIZED ORDERS

Fully customized orders include:

• Special instructions beyond our standard drop-down options.
• Measurements that fall 1 inch outside of our size chart (including long/short torso adjustments).
• All performance dresses, which require additional measurements after an order is placed.

Customized orders require up to 6 weeks for processing once all specifications are finalized. For inquiries, please contact us at hello@tangowithlove.com before placing your order. Fully customized orders are not eligible for returns/exchanges.

TEAM APPAREL

We specialize in team dresses for competitions and special events. Processing time is 6-8 weeks after all measurements have been finalized. For special pricing and details, please reach out to hello@tangowithlove.com.

SALE ITEMS

Throughout the year, we offer exclusive event sales.  Sale prints and silhouettes are all created made to measure and follow the same process as regular sale priced item.  All sale items are final sale.

EXCHANGES & RETURNS

Orders are processed within 24 hours of receipt. If you wish to cancel an order, please contact us immediately. Unfortunately, once processing begins, orders cannot be canceled.

We take pride in providing a one-of-a-kind shopping experience and strive for customer satisfaction. While we do not offer refunds, we are happy to assist with exchanges or store credit.

• Exchange requests must be submitted within 3 days of delivery. Requests received after this period are considered outside our standard exchange policy and are not guaranteed to be accepted. At our discretion, Tango With Love may offer a one-time courtesy exchange, remake, or store credit for an unworn and undamaged item with original tags attached. Any approved late exchange or remake is subject to return shipping costs and availability. Refunds are not available for late exchange requests.
• Exchanges or remakes are available for regular-priced apparel within 3 days of receipt.
• Returned items must be unworn, undamaged, and have all tags attached.
  
  

  Damaged or Defective Items

  An item may be considered damaged or defective upon arrival if it has a manufacturing or shipping issue that materially affects the garment’s construction, or wearability.
  
  

  Each Tango With Love dress is individually handcrafted rather than mass-produced.
  
  We intentionally preserve our one-of-a-kind approach, with each garment individually constructed and finished. As a result, slight variations in construction, stitching, or placement may occur and are a natural characteristic of a handcrafted garment. These variations are not considered defects when they do not materially affect the garment’s quality, appearance, or wearability.

  
  Examples of damage or defects include:
  
  

  • Damaged fabric — tears, holes, snags, cuts, pulls, or significant fabric damage that was not caused after delivery.
  • Stains or marks that were present when the garment was received.
  • Broken or damaged closures, including zippers, hooks, snaps, or other functional hardware.
  • Loose, open, or significantly unraveling seams that indicate a construction issue.
  • Missing or improperly attached components that are part of the original design.
  • Incorrect item or incorrect size sent by Tango With Love.

  
  To be considered for a defective or damaged-item resolution, the issue must be reported within 3 days of delivery with clear photographs showing the problem. The item must be unworn, unwashed, unaltered, and have all original tags attached.
  
  

  Issues related to personal preference, fit, styling, or the appearance of design features do not automatically constitute a defect. These may include a preference for a different  appearance that is consistent with the garment’s intended construction, or a desire to modify the original design.

  Tango With Love will review each reported issue individually and determine the appropriate resolution, which may include a repair, remake, exchange, or refund when applicable.

• Customers are responsible for return shipping on alterations, remakes, or exchanges.

ORDER PROCESSING & SHIPPING

Orders are processed in the order they are received. Expedited orders with Express Overnight Shipping are given priority to meet customer deadlines.

• Standard order processing takes 4-6 weeks after finalizing measurements.
• Orders placed Friday through Sunday are typically processed the following Monday.
• Once your order is complete, you will receive a notification from Tango With Love with an update on shipping.

If you have a specific delivery deadline, please contact us to discuss expedited shipping options.