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SUPPORT

How can we help you?

SIZING DETAILS

Every garment is handcrafted just for you! You’ll be prompted to enter your basic measurements before you complete your order. Our Size Chart is included in every product page along with measuring instructions. Feel free to Email us if you need sizing assistance at [email protected]

CARE INSTRUCTIONS

Most of our products are made in carefully picked, high quality stretch fabrics. Any stretch fabric should be cared for as delicate in order to preserve the elasticity of the garment and keep its vibrant colors. We recommend that all of our Tango With Love’s apparel be hand washed in iced cold water with a mild soap then laid flat to dry. Any of our customized performance dresses that are made with sequins, stones, appliques or hardware are best spot cleaned and then hand washed. Never use iron or dry clean.

FULLY CUSTOMIZED ORDERS

Fully Customized orders are those orders which have special instructions beyond the scope of our drop-down options and include measurements that fall 1” outside of our Size Chart (Long/Short torso included). All Performance dresses are considered Fully Customized Orders since other further measurements will be requested after an order is placed. Feel free to contact us at [email protected] with any questions prior to placing your order. Customized orders take a little longer to make, please allow 2-3 weeks processing time after we have all your specs finalized.

TEAM APPAREL

We specialize in Team Dresses for Competitions and Special Events. Team dresses take 3-4 weeks to process once all measurements are finalized. Please contact us at [email protected] for special pricing and more details.

APPAREL ON SALE

We have several Event Sales throughout the year. Apparel purchased on Sale is made to measure just like any of our regular priced apparel. We never sell defective or damaged items on Sale. All dresses advertised on Sale are final.

TURN AROUND TIME

Orders are processed in the order they are received. Expedited orders with Express Overnight shipping are considered Rush Orders and are elevated in priority to meet customers’ delivery deadline. If you need an order shipped by a certain date, please contact us to see how we can accommodate you. Please allow 2 weeks to complete orders. Orders placed Friday thru Sunday will normally be processed the following Monday. Our processing time starts when we have all requested measurements finalized. You’ll receive a notification from Tango With Love updating you that your order is complete.

SHIPPING INFORMATION

All orders are shipped from our location in Los Angeles California via USPS. Please look for your tracking information from USPS in a separate Email.
DOMESTIC ORDERS – Orders ship via USPS PRIORITY Mail (2-3-day transit)
INTERNATIONAL ORDERS – Orders ship via USPS Priority Mail (6-10 day transit)

WHAT HAPPENS IF I PUT IN THE WRONG SHIPPING ADDRESS?

Contact us immediately upon receiving your order confirmation is something is amiss with your address. Orders that are sent back to us because of an invalid address will be processed as returns.

TAXES & DUTIES

Tango With Love is not responsible for LOST/THEFT/UNCLAIMED items once order is shipped. Customers are responsible for All return shipping charges. Any packages returned unclaimed will be refunded minus shipping charges.

RETURNS

EXCHANGES AND RETURNS

We quickly process orders within 24 hours of receipt. If you’ve changed your mind and would like to cancel your order, please Email us right away. Unfortunately, once the order is processed it cannot be cancelled.

We take pride in creating one of a kind experiences when you shop with us. Returns make us sad! We’ll gladly work out any issues quickly and painlessly. Please contact us with any questions us at [email protected] within 3 days of receipt and we’ll guide you thru the process.

DO I HAVE THE OPTION OF AN EXCHANGE INSTEAD OF A RETURN?

Your purchase will always be made to measure but options to remake or exchange your dress is readily available on Regular priced apparel within 7 days of receipt. Returned apparel must be unworn, undamaged with all tags attached. Apparel received defective or in error are fully refunded or exchanged. Customers are responsible for return shipping on alterations, remakes or exchanges.

PAYMENTS

WHICH PAYMENT OPTIONS DO YOU SUPPORT?

In terms of payment opportunities, you came to the right place. We accept MasterCard, VISA, Maestro, PayPal, Bancontact/Mister Cash, SOFORT banking, Giropay, EPS, Dotpay.

Terms

1. Terms

By accessing the website at https://www.tangowithlove.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Tango With Love’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Tango With Love’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Tango With Love at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Tango With Love’s website are provided on an ‘as is’ basis. Tango With Love makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Tango With Love does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Tango With Love or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Tango With Love’s website, even if Tango With Love or a Tango With Love authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Tango With Love website could include technical, typographical, or photographic errors. Tango With Love does not warrant that any of the materials on its website are accurate, complete or current. Tango With Love may make changes to the materials contained on its website at any time without notice. However Tango With Love does not make any commitment to update the materials.

6. Links

Tango With Love has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Tango With Love of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Tango With Love may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of CA and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.