SUPPORT

How can we help you?

FAQ

I FORGOT MY PASSWORD

If you’ve forgotten your password you can reset it. Follow this link to do so.

GIFT WRAPPING & PACKAGING

Gift wrapping is available. Please enter details in the order notes prior to checking out. A fee of $3 is applied to your order. Our packaging ensures that all items be bagged separately.

SIZING DETAILS

Our Size Chart is included in most listings as a chart or in the description. If you do not see a range close to your measurements, please include in your Buyers Notes.

CARE INSTRUCTIONS

Most everything I make is with stretch fabric. Any stretch should be cared for as delicate to preserve the elastic as well as color. We recommend that all of Tango With Love’s apparel be washed cold delicate machine cycle or hand washed cold then laid flat to dry. Lycras/Spandex/jerseys bounce back pretty fast so its great for travel. All of our laces are quite fragile yet sturdy . No need to dry clean but must be hand washed only.

CUSTOM & PERSONALIZED ORDERS

Most items are made to order unless a listing is “In Stock”. Please follow our Size Chart before ordering. If the measurements are off by more than 1″ you will need to send me your exact measurements! You can always include notes in our Special Instructions area when checking out. Once items are ordered we start processing it right away. Unfortunately, once the order is processed it cannot be cancelled. Unless an item received is defective or sent in error, we only offer Exchanges or Credit.

WHOLESALE AVAILABILITY

Wholesale is available according to volume. Please contact us at hello@tangowithlove.com for more details.

SALE LISTINGS

Sale Listings are Final Sales. There may be fit issues, slight fabric damage, inconsistencies, with overall product. Others may have nothing wrong with them, as it may have been on the rack a while. I try to list them aa much as I can but please ask about these items to make you know everything about it before buying.

SHIPPING

WHEN WILL MY ORDER ARRIVE?

Shipping times may vary, but rest assured we work our very hardest to get you your order as quickly as possible. For domestic orders we ship via USPS PRIORITY Mail (default for U.S. buyers 2-5 days to arrive). Up up and away! If your ordering from Canada, we ship via First Class Mail default for Canadian buyers (5-10 days to arrive). All other International orders are shipped via Parcel Post (2-3 weeks to arrive). Buyers are responsible for Taxes & Duties.

International Buyers: please note that I do not have the option to track packages if shipped with standard Parcel Post mail. Please contact us prior to completing you purchase if you need an express shipping.

NOTE: Please be informed that we are not responsible for lost or theft of items once shipped. We are also not responsible for unclaimed packages once shipped. Buyers are responsible for all return shipping charges.

WHAT HAPPENS IF I PUT IN THE WRONG SHIPPING ADDRESS?

Contact us immediately upon receiving your order confirmation is something is amiss with your address. Orders that are sent back to us because of an invalid address will be processed as returns.

RETURNS

HOW DO I MAKE A RETURN?

We want you to be thrilled with your Tango With Love purchase. If you’re not, we give domestic
customers 3 days from receiving an order to decide to return it. To do so, simply email
support@tangowithlove.com and we’ll get your return started for you. Please ask questions before ordering if any of my listings are missing the information you need. Returns make us sad! We will gladly work out any issues quickly and painlessly.

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept returns for custom or personalized orders and items on sale.

DO I HAVE THE OPTION OF AN EXCHANGE INSTEAD OF A RETURN?

Most listings are Made to Order unless otherwise specified “In Stock”. In Stock items can be returned for exchanges or refunds. Refunds take up to 3 days to process. Refunds do not include shipping unless an items is received damaged or defective. Made to Order Listings can be exchanged for Credit Only. Custom Orders & Sale Items cannot be exchanged or Refunded.

PAYMENTS

WHICH PAYMENT OPTIONS DO YOU SUPPORT?

In terms of payment opportunities, you came to the right place. We accept MasterCard, VISA, Maestro, PayPal, Bancontact/Mister Cash, SOFORT banking, Giropay, EPS, Dotpay. And we will be adding more options in the (near) future.

I HAVE A GIFTCARD OR PROMO CODE. CAN I USE THAT ONLINE?

You can, but in order to do so, we will need to convert your physical giftcard in an online credit for you. Send an email with the code of your giftcard to support@tangowithlove.com and we will turn your physical balance into an online credit.

Terms

1. Terms

By accessing the website at http://www.tangowithlove.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on Tango With Love’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Tango With Love’s website;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Tango With Love at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on Tango With Love’s website are provided on an ‘as is’ basis. Tango With Love makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
  2. Further, Tango With Love does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Tango With Love or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Tango With Love’s website, even if Tango With Love or a Tango With Love authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Accuracy of materials

The materials appearing on Tango With Love website could include technical, typographical, or photographic errors. Tango With Love does not warrant that any of the materials on its website are accurate, complete or current. Tango With Love may make changes to the materials contained on its website at any time without notice. However Tango With Love does not make any commitment to update the materials.

6. Links

Tango With Love has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Tango With Love of the site. Use of any such linked website is at the user’s own risk.

7. Modifications

Tango With Love may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of CA and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.